About
I do Tier III end-user support across real production environments, where the goal is simple: keep people working, keep endpoints stable, and keep problems from coming back.
I’m design-aware (clear UI and docs matter), AI-fluent for faster troubleshooting and writing, and dev-savvy enough to build small internal tools and automations when it saves time.
Experience
End User Support III (Tier III) · NM Department of Information Technology
- Resolve escalated hardware, software, and connectivity issues across multiple sites.
- Reduce downtime through effective troubleshooting, coordination, and clear ticket documentation.
- Partner with internal teams and vendors for issues requiring elevated access or specialized tools.
IT Specialist Intern · Causas por la Chicanos
- Completed IT asset inventory work and created internal onboarding materials.
- Built an interactive office/network map to improve visibility and support.
Projects
Docklite
Self-hosted server management platform to automate website deployment and container operations.
Skills
Windows & endpoint
Troubleshooting
Ticketing & docs
Microsoft 365
Active Directory
Networking (TCP/IP)
RDP / SSH
Printers